Shipping & Returns
We try to ensure that all orders received before 1pm are dispatched the same day from our distribution centre in Sydney, Australia. Any orders received throughout the weekend will be shipped ASAP the next business day. Once your order has been dispatched, a tracking number will be provided.
Shipping is free for all of our Australian and New Zealand customers for all orders! If you live elsewhere all you have to pay is a $10 flat rate per bottle. At Profound we value your support and want to show you our appreciation by offering the easiest way of receiving your order.
Order delivery times depend on your location and the service that you have selected. Our couriers deliver to most destinations throughout Australia within 1 - 3 business days, New Zealand between 3 - 5 business days, and 5 - 10 business days international. All orders are delivered accordingly, however, problems out of our control can occur which may cause delay in delivery. We apologise in advance if this happens and appreciate your understanding.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org. Any questions or queries do not hesitate to contact us at anytime. Average reply times are within 1 hour during normal business hours.